Privacy Policy

Last updated: March 2026

Information We Collect

We collect information that you provide directly to us when you:

• Create an account or place an order
• Contact us with questions or customer service requests
• Subscribe to our email communications

The types of personal information we may collect include:

• Full name
• Email address
• Shipping address
• Phone number (if provided)
• Payment information (processed securely by Stripe; we never store your full card details)

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your questions and customer service requests
• Improve our website and product offerings
• Prevent fraudulent transactions and protect against unauthorized activity

Cookies and Local Storage

Our website uses the following technologies to enhance your experience:

• localStorage -- stores your shopping cart contents locally in your browser so items are preserved between visits. No personal data is stored this way.
• Supabase authentication tokens -- stored securely in your browser to keep you signed in to your account.

We use the following third-party services to improve your experience and understand site usage:

• Google Analytics (GA4) — collects anonymized usage data to help us understand traffic patterns and improve the site.
• Meta Pixel (Facebook) — tracks conversions from our social media advertising to measure ad effectiveness.
• Microsoft Clarity — records anonymized session replays and heatmaps to help us identify and fix usability issues.

You can opt out of these services using your browser's privacy settings or by installing the respective opt-out extensions provided by each service.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction. All payment processing is handled by Stripe using industry-standard encryption (TLS/SSL). However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at knownandkept@gmail.com and we will promptly delete that information.

Your Rights

You may request to access, update, or delete your personal information at any time by contacting us. If you have an account, you can also update your information directly through your account settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after any changes constitutes acceptance of the revised policy.